How to Follow Up with Developers After Home Inspection

Short Answer: After receiving your inspection report, submit a written defect list to the developer (new flat) or owner (second-hand) within the warranty period, requesting repairs within a specified timeframe and a signed acknowledgement. If no response is received, pursue formal channels.

New Flats: Standard Follow-Up Steps with Developers

① Submit a Written Defect List

Within the warranty period (usually 12 months after handover), submit a written defect list to the developer’s customer service department, detailing issues, locations, and photographs. Recommend sending by registered mail or email to retain delivery records.

② Track Response & Repair Arrangements

Developers typically arrange repairs within 2–4 weeks. If no response, send a follow-up letter and record every contact date and content.

③ Verify Repair Results

After the developer completes repairs, you may request your inspector to conduct a follow-up check to confirm issues are properly resolved, and retain written confirmation records.

④ Full Re-inspection Before Warranty Expiry

Arrange a comprehensive re-inspection 1–2 months before the warranty expires to ensure all issues are included in the final defect notice.

Second-Hand Properties: Follow-Up with Owners

Second-hand property owners are not under strict warranty obligations. Follow-up mainly depends on the sale and purchase agreement terms. If the inspection is conducted before completion, repair conditions can be incorporated into the contract; if the transaction has already completed, resolution depends on negotiation, the Owners’ Corporation, or legal channels.

What If the Developer or Owner Won’t Cooperate?

Buildings Department: Report safety hazards (e.g., structural issues) to the Buildings Department
Consumer Council: File complaints regarding general consumer disputes
Civil Legal Channels: File claims through the Small Claims Tribunal (up to HK$75,000) or District Court
Architect/Engineer Reports: Serve as technical supporting documents for legal proceedings

Note: The above legal channels involve time and costs. Specific advice depends on individual circumstances — consult a practising Hong Kong lawyer. This page is for general information reference only and does not constitute formal legal services.

FAQ

Does the defect list need a specific format?

There is no legally required format, but the list should include: problem description, location (e.g., “master bedroom north wall, 30cm from ceiling”), photo attachments, submission date, and a response deadline (e.g., within 14 days).

Can issues discovered after the warranty period be pursued?

Generally, developers have no obligation to repair free of charge after the warranty period. However, for serious construction defects (e.g., structural issues), you may consult a lawyer to assess whether there are grounds for a claim, though difficulty and litigation costs are higher.

Do I need to be present during repairs?

It’s recommended to be present or delegate a trusted person to supervise the repair work, ensuring it is completed as per the report requirements, and to document the results afterwards.

Do I need to pay the inspector again for follow-up?

The initial inspection fee typically does not include follow-up services. If you need the inspector to verify repair results on-site, an additional fee of approximately HK$800–$2,000 usually applies.

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How to Follow Up with Developers After Home Inspection

New Flats: Standard Follow-Up Steps with Developers

Second-Hand Properties: Follow-Up with Owners

What If the Developer or Owner Won’t Cooperate?

FAQ

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